If the pandemic taught us anything, it’s that a clean office is non-negotiable. As Forbes notes, the average person is much more aware of cleanliness than ever before, so it looks like disinfecting and other advanced janitorial services are here to stay.
Businesses must remain vigilant when it comes to cleaning. Failing to do so could put workers at risk or even result in missed opportunities or lost customers. The last thing you need is to be understaffed during your busiest months or to miss your revenue goals due to these preventable issues.
Outsourcing regular cleaning and proper disinfecting for retail spaces, residential areas, offices, and service-based businesses is guaranteed to make your life easier as long as you’re happy with the janitorial service you hire!
If your cleaning service is frustrating, underwhelming, or even just “OK,” then they’re not doing the job you hired them to do. Just because you signed a contract doesn’t mean you have to put up with bad cleaning service.
Let’s take a look at what bad cleaning service looks like and if it’s something you’re experiencing, what you can do about it.
Over the years, we’ve found that three things are the main reasons businesses end up switching their janitorial services:
A “deep cleaning” of your office should have clearly defined tasks discussed, and the price should be agreed upon from the start. Despite this, some janitorial companies are vague when it comes to costs.
This lack of clarity can result in a more expensive recurring bill than you budgeted for. Intentionally vague or confusing price points also make it easy for these cleaning services to increase fees later on.
Lack of pricing clarity is a major red flag, but so is pricing that falls below the market rate. The cheapest option often isn’t the best. In fact, a dramatically lower quote is typically a result of poor training, dated or inferior cleaning equipment, and other forms of corner cutting.
A good cleaning service will offer transparent pricing that looks like this:
Few things are more frustrating than poor communication, especially when dealing with a service you’re paying good money for. A good janitorial service should address your needs or concerns within 24 hours.
COVID-19 exposures, for example, must be dealt with as fast as possible. In certain industries, environmental hazards and spills can create significant safety concerns for your employees. When time is of the utmost importance, can you really rely on a cleaning service with consistently bad communication?
Scheduling jobs or service with your cleaning company should be intuitive and easy. Up-to-date alerts and notifications should be used to keep you in the loop. You need a cleaning service with solid quality control procedures to ensure everything is handled properly.
If your janitorial service isn’t responsive to your requests or transparent about the work they’ve done, problems are guaranteed to arise.
Professionalism always matters, especially when operating a business. You shouldn’t have to put up with unprofessional cleaning services.
If your cleaners are unprofessional, you’ve probably dealt with some of these issues:
Even if the janitors from your cleaning service work after business hours, you need to be able to trust anyone who sets foot inside your doors. Your business may suffer if the cleaning company does not adequately screen or train its employees.
Don’t just assume that your cleaning service is hiring reputable workers. As a business owner, you have the right to ask any cleaning service about their training and employee screening protocols.
If you’re unsatisfied with your cleaning service, you might be tempted to fire them and look elsewhere. While this is always an option, there are a few things to be aware of prior to doing so:
However, if you’re located in the San Francisco Bay Area, the easiest solution to your cleaning service frustrations is to work with BAJFI! Bay Area Janitorial Force, Inc. is dedicated to clear communication, fair and honest pricing, and top professional janitors!
Not happy with your current cleaner? BAJFI is here to ensure you never have to worry about the quality of your janitorial service! Contact us today for a free estimate.
A “Force” you can Depend on!