25 Questions to Ask When Choosing a Commercial Cleaning Company | BAJFI
to Ask a Commercial Cleaning Company

25 Crucial Questions to Ask When Choosing a Commercial Cleaning Company

Before you enter a contract with a commercial cleaning company, make sure you’ve done the research to ensure you’ve found your ideal partner. Visiting their website, reading reviews, and comparing quotes are all great ways to learn more about a commercial janitorial company, but there’s one other thing you need to be doing: Asking questions. 

Any cleaning service can look great on paper, but your business has unique needs that deserve to be met. Asking some tough questions will show you which janitorial company is worthy of earning your business. 

Establish Your Requirements and Expectations 

Before you begin preparing questions to ask commercial cleaners, you should set some expectations. What are you looking for from a janitorial service? How frequent do you want your business to be cleaned and what services do you need? In your eyes, what’s the difference between good service and bad service? 

Having these expectations and requirements in place will not only help you ask better questions, but also help you grade the answers you get. 

Questions to Ask a Commercial Cleaning Company 

We’ve broken down these questions into seven categories: 

Equipment and Cleaning Supplies 

You probably don’t want your janitorial service using cheap or ineffective cleaning equipment and supplies, so make sure to ask them what they will use. 

  • How safe are the cleaning products you use? Can you provide Material Safety Data Sheets (MSDS) with this information? 
  • Do you use environmentally friendly products?  
  • Will you be providing all of the cleaning equipment? 

For your reference, environmentally friendly products should not cost you extra and the cleaning company should provide all needed equipment. A good janitorial company understands the importance of delivering quality service with safe products and high-quality equipment. 


When you sign a contract, you’re bound to what you’ve signed. Make sure you understand what a janitorial service is and isn’t promising. Also, from time to time, your business may require additional cleaning services that extend beyond your contract. You may never know if or when you’ll need these services, but it’s smart to ask prospective cleaning companies about what they offer.  

  • Does your company offer daily cleaning? 
  • Is your company able to provide services according to our desired schedule? 
  • What other services do you offer? 
  • What are the costs of these additional services? 

Licenses and Insurance 

Find a reputable company that will not leave your business exposed to insurance issues. Accidents can happen anytime and anywhere, so ensure that the cleaning company you choose is licensed and insured.  

  • Are you properly licensed? 
  • Are you registered with the State of California Department of Labor Relations in accordance with AB-1978? 
  • Can you provide proof of insurance? 

Hiring Policies 

When you hire a commercial cleaner, you’re giving their employees access to your property. It’s worth finding out how the company screens its employees during the hiring process. 

  • Are all employees drug tested? 
  • Do you perform full criminal background checks? 
  • Do you prohibit your janitors from smoking on customer grounds? 
  • Do you evaluate your janitors regularly? 

If these hiring policies are important to you, make sure to ask about them. 

Industry Knowledge and Expertise 

Offices and other commercial spaces contain a lot of hiding places for germs, so a safe and healthy environment is essential.  

  • Do you stay up to date on the latest disinfecting practices? 
  • What quality standards do you maintain? 
  • Are your cleaning supplies approved for handling COVID-19? 

Industry knowledge and expertise are especially important in today’s office work environment. Janitorial cleaning companies should be knowledgeable about these concerns. Peace of mind is essential when dealing with safety and environmental issues. 

Janitorial Services


Communication and understanding are vital in your relationship with your janitorial company. It should never be difficult to communicate with your cleaning company, especially when you require their support. 

  • What channels of communication can I use to reach you? 
  • Do you offer 24/7 support? 
  • What is your response time for service requests? 
  • How do you handle emergencies? Do you offer expedited cleanings? 
  • How will your janitors handle issues they run into while cleaning our property? 

Your janitorial service should be able to answer your concerns quickly and should respond to your requests in a timely manner. Poor communication is all too common with professional cleaners, so make sure you find a company that is responsive. 


It’s natural to want and expect great value from your janitorial service. The best way to ensure you’re getting your money’s worth is to ask what you’ll get from their service. 

  • Can you provide a complete scope of work? Please include how often you will clean, your cleaning methods, and how much these services will cost. 
  • How do you calculate the cost of your cleaning services? 
  • How much time will you spend cleaning on site? 

Whether your company requires cleaning daily, weekly, or monthly, you need to have confidence and trust that your janitorial service will meet your expectations. 

If they don’t, give BAJFI a call! We would be happy to answer all of the above questions, as well as any other questions you may have. 

Dependability. Trust. Experience

A “Force” you can Depend on!