8 Cleaning Misconceptions Every Office Manager Must Know
Misconception #1 – “It’s Part of the Tenant’s Agreement”…
You are unhappy with the cleaners your building provides but you think you have to stick with them (and a poor job).
This is a myth that many building managers tell
Tenants in order to make life easier for themselves.
If you’re not happy you can get the cleaning component taken out of your lease, and then you are free to hire a cleaning service who will meet your needs.
Misconception #2 – “It’s in the Contract”…
Your current cleaner isn’t doing a very good job, but you have a 12 month contract with them and you have to wait till it finishes before you can change your Cleaning Company.
Wrong. You don’t have to put up with bad service and poor performance. Cleaning Service Contracts allow for a customer to break the agreement if they are unsatisfied just by giving (normally) 4 weeks written notice. Don’t fall for the bullying tactics many companies will use to keep your business.
Misconception #3 – “It’s in the Specification”…
Having a cleaning specification that doesn’t meet your needs by engaging a company to give you a basic job, when what you really need is something more detailed
Be realistic about what you and your office need when it comes to cleaning. It can be counter-productive to skimp and you will never be happy with the outcomes. Identify areas of need within your office – for example the bathrooms and the kitchen, and allow for some “extras” that will improve your day – cleaning out the microwave, perhaps look at having a quarterly clean out of the fridge.
Misconception #4 – “Changing Circumstances”…
Not having your office cleaned frequently enough.
Is once a week going to be enough when there’s 10 of you using 1 bathroom?
Probably not. So consider increasing the number of cleans per week. It usually won’t cost much more for additional services, but your office will look and feel much fresher. Also, it doesn’t make sense to have Staff members doing the cleaning. Let them do what you hired them for, and leave the cleaning to a professional cleaner.
Misconception #5 – “You Just Need a Mop and a Bucket”…
Hiring inexperienced cleaners.
There’s nothing worse than coming into your office after you’ve hired a new cleaning company and it isn’t clean and fresh the way it should be. People who buy a mop and bucket and advertise themselves as cleaners are rarely professional in the way that they clean and treat your offices.
Misconception #6 – “But it’s the Cheapest Quote”…
Hiring a cleaning company based on the lowest price.
As with all things in life, you get what you pay for. If you don’t want inexperienced students who may or may not have working Visas, or Workers Compensation, then steer clear of companies who offer very cheap prices, because you will usually just end up with a very cheap job and a very unreliable service.
Extremely low prices tend to be offered by individual cleaners who may have no insurance, are not bonded, have not been screened for background checks and they often don’t carry insurance such as Public Liability.
The other thing to watch out for is the bait-and-switch tactic. A very low price is offered, then once they get into your office, the pressure begins for a higher priced job.
Misconception #7 – “The Devil’s in the Detail”…
Choosing Office Cleaning Companies based on a single phone call.
Instead, invite the office cleaning company in and ask for a specific written quotation. This way you will know exactly what you are paying for and you won’t be the victim of high-pressure tactics when the cleaning team steps into your office.
Misconception #8 – “But I Thought I Made Myself Clear…”
You can’t understand your cleaner as they don’t speak English very well.
Good cleaning companies understand the importance of working in partnership with your business, providing extra services when they are requested is part of the job description.
If you and your team are unable to easily communicate with your cleaning provider, it’s going to be very difficult to get these extra things done. Also, make sure your cleaning company offers a Communication Log Book so if you don’t see your leaner each visit, you can write comments, suggestions, complaints or compliments for them.